Shipping & Delivery Policy

Shipping & Delivery Policy

At EKADWI, we believe that a seamless shopping experience extends beyond placing an order. We are committed to ensuring that every purchase is processed, dispatched and delivered with care. Please review our shipping and delivery guidelines below for a better understanding of our order fulfilment process.

1. Order Confirmation & Dispatch

  • Once your order has been successfully placed, an order confirmation email will be sent to your registered email address.

  • Orders are generally processed and dispatched from our warehouse within 6-9 working days, unless a different timeline is specified for a particular product due to its nature or manufacturing requirements.

  • While our standard processing timeline remains 6-9 working days, we always endeavour to prepare and dispatch orders at the earliest possible opportunity.

2. Shipping & Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing the relevant tracking details.

  • You can use the tracking information provided to monitor your shipment and stay updated on its delivery progress.

  • In the event of unforeseen delays caused by circumstances such as adverse weather conditions, festive rush or other logistical disruptions, we will endeavour to keep you informed.

3. Shipping Charges

  • Free shipping is available on all prepaid orders across India.

4. Estimated Delivery Timeline

After dispatch, the estimated transit time for your shipment is as follows:

  • Metro Cities: Approximately 3–5 working days.

  • Rest of India: Approximately 10–12 working days.

  • International Destinations: Approximately 10–12 working days.

Please note that the above timelines are estimates and may vary depending on the delivery location, courier partner and prevailing logistical conditions.

Working days exclude Sundays and public holidays.

5. Partial COD Orders

  • The advance amount paid towards a Partial COD order is non-refundable if the shipment is returned to origin (RTO).

  • If a Partial COD order is requested to be dispatched again after being returned to our warehouse, an additional shipping charge will be applicable before re-dispatch.

6. Need Assistance?

For any queries or concerns regarding your order, shipment status or delivery, please feel free to contact our customer support team.

Email: hello@ekadwi.com
Contact: 09289430330
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM.

We appreciate your patience and understanding throughout the delivery process.

Thank you for choosing EKADWI.

We value your trust in us and look forward to making every EKADWI experience a memorable one.